TERMS AND CONDITIONS
Please read these terms and conditions carefully before using www.cristalwindow.co.uk
operated by Cristal Window
Your access to and use of this service is conditioned on your acceptance of and compliance with these terms. These terms apply to all visitors, users and others who access or use Cristal Window
By booking any of our services you accept the following terms and conditions of trading. If you disagree with any part of the terms and conditions, then you may not access a service.
Ease of Reference
Billing Policy
All payment are made in advance. No bookings will be completed without advanced payment. Payment should be made through for our bank account:
Barclays Bank
Account no. 03765423
Sort Code 20-61-55
Ref: your address please
Payment can be made directly via bank transfer using the pay your bill page.
Paypal Trading – We trade as Cristal Window
Paypal ID Email – cristal.window@gmail.com
Merchant account ID – BV7RDDVFUA6J6
Paypal Terms and conditions – You can find a copy of Paypal terms and conditions @ www.paypal.com
If an agreement is made between Cristal Window and a client that we will accept cash, payment for the service is due immediately upon completion of work.
Commercial clients; Cristal Window advise up to 7 days to pay your bill in full, upon invoice or on notification that services are complete. If you fail to adhere to these conditions, your account and services will be suspended until the arrears have been settled.
Should you dispute an outstanding invoice and claim to have made payment, the onus is on the client to prove payment has been completed, arrived and/or cleared funds.
We do not accept cheques or postal orders.
Delivery Policy
Standard delivery is based upon a date and time set or arrange with the client, either via telephone, email, in person or through other written communications.
Cristal Window reserves the right to take photographs of work before and after cleaning. We will endeavour to ensure that all clients privacy will be respected
We will always endeavour to clean all windows. However, if any windows deem to be inaccessible or in an unsafe environment, these will not be cleaned. Cristal Window will inform you of this decision.
Working environments at clients properties are expected to be clear, clean and safe working grounds for our staff, we send out an email requesting for any working areas to be safe and clean, where we find unacceptable or unsafe working environments we will not complete a service in that area.
Safety is of paramount importance. We must ensure that working environments are safe. Children and pets must be enclosed in the safety of the house, for the duration of any cleaning services being completed.
All work is scheduled to a specific date and time either by the client or by Cristal Window at the customer’s agreement. All dates and times are subject to such factors such as extreme weather, traffic constraints etc. All times are a rough guide to our attendance. Cristal Window will endeavour to communicate with the customer regarding any delays or postponement.
We will complete some work in light/medium rain, we do not work during heavy rain, snow, storms or other weather conditions considered to be dangerous.
You permit all Cristal Window employee’s access to your property, i.e. all gates must be unlocked. Should we be unable to access any part of your property/premises due to locked gates etc, we will only clean the accessible areas, such as front or side/s. We will be unable to return to clean the restricted area until the next scheduled clean. To avoid this, please ensure safe access is available.
If you prefer keeping your gate locked or access is available through a garage, or licensed key holders, Cristal Window can hold a key and access codes in complete safety. If you would like Cristal Window to hold a key/access code please contact us.
Cristal Window will consist of; Cleaning the glass to a high standard, and cleaning the sills and frames. Excessive moss, staining/discoloration, algae and plant life will not be removed.
If the windows are in bad condition, we will communicate with you about your windows, when required we reserve the right to request a condition of property to be signed before services are completed. Dirt and grime that becomes embedded in small cracks and crevices in the frame work will not always be removed unless Cristal Window is instructed to do so outside of a usual service agreement, we call this a deep clean. The removal of plaster, concrete and hard substances from glazing is at the discretion of our staff and service provider. In most circumstances, we endeavour to remove as much as safely possible, we have to be sure not to scratch or damage glazing, frames, or clients property. Where glazing has existing scratches, marks and deformations; Cristal Window will take photos before cleaning.
Any concerns regarding a quality of service must be reported within 24 hours,
we will re- attend to investigate and re-clean any offending items free of charge.
All re-cleans are at the discretion of Cristal Window
Any complaints received after the 24-hour period is dealt with at our discretion.
We reserve our trading rights and refuse to fulfil or commit to work under our “Match or Beat” service; where our offer would be trading at a loss of revenue or profit in advanced/extreme financial circumstance. We do not control or influence third parties’ prices and trading policies and therefore will be unable to compete in these circumstances. We do not compete with equipment and tools in any circumstance in our offer “Match or Beat” service. We will never compromise health and safety in opposition of price, discount or competition.
Cancelation Policy
You agree to give 14 days’ written notice as a commercial or residential customer of terminating a regular service plan or contractual agreement, usually written by us, this includes online booked services.
We require 14 days notice to cancel a one-off service, this provides us with a reasonable time frame to schedule new work, should you wish to cancel within 14 days of your service scheduled date no refund will be issued.
Working environments at clients properties are expected to be clear, clean and safe working grounds for our staff, we send out an email requesting for any working areas to be safe and clean, where we find unacceptable or unsafe working environments we will not provide a refund for a service.
If you wish to postpone an appointment or service, you must notify us at least 24 hours in advance. If for any reason you fail to keep an agreed appointment, you will be charged for the services booked, at the full amount.
We do not accept liability for damage caused by decorative or structural defects, or conditions at your property/premises, such as, but not limited to, ill-fitting windows, doors, facsias, guttering, window/conservatory trims, unsecured windows and doors, leaking seals, decorative bars stuck on glass, rotting frames, flaking paint, open/broken trickle vents, etc.
Due to insurance liabilities, we will be unable to move obstacles such as, but not exclusive to: flowerpots and garden furniture, filling cabinets and items on internal window sills. If these or any other items are deemed to restrict access to an area of your property/premises, we will be unable to clean it.
We reserve the right to cancel any of your services, at any time of our choosing.
Refund policy
No refund will be issued for any purchase being made that does not match the description of the service paid,
no refund will be provided for any service booked with the wrong property or incorrect details regarding property size per national data archive or local authorities.
No refunds issued for any service where grounds are deemed as unsafe, or there are access complications and/or services not completed in these circumstances.